How early should I arrive?

If it's your first massage with us, arriving 10 minutes early is ideal, so you can get familiar with our studio and have time to ask questions. Otherwise, 5 minutes before your scheduled massage  is usually standard. 

Do you take walk-in appointments?

We ask that all appointments are booked online, or you may call to schedule. Calling to schedule an appointment could result in a delay so online scheduling is highly recommended. 

Can I cancel or re-schedule my massage if there is severe weather?

In the event you can not make it to your appointment due to local sever weather, we may wave our normal cancellation policy and do our best to re-schedule your massage. 

Should I talk during my massage?

If you are more comfortable and relaxed talking, go for it. If you'd rather just relax and zone out, that is perfectly fine too. We won't strike up conversation, but we'll engage if you start one. We do ask that if there is something uncomfortbale, or something you need, you speak up!

How often should I get a massage?

We recommend not going more than 6 weeks between massages. Generally clients find that 2 to 4 weeks is thier sweet spot, but it should be as often you'd like and can afford. For some that's once a week and for others, it's every 4 weeks. For chronic pain, this is often adjusted to several times a week. You are investing in your body, which will last your lifetime. 

What if I need to cancel or re-schedule my massage?

Does massage hurt?

When receiving certain massage types and working through tension in the body, there can be an intensity, but massage should not hurt. We want your body to feel like it can invite in the work, and not want to reject it. Communication between client and therapist is especially important for this reason. 

How much clothing do I wear during the massage?

Skin on skin is best during massage. We always ensure that only the body part being massaged is exposed and we are trained on professional and appropriate draping techniques. Therefore, most people choose to dress down to their underwear. and are covered by a blanket. However, it is your comfort level that is most important, so if that means more clothing, we will work with that. 

What is Trauma Informed Massage?

Should I leave gratuity?

It's a client-centered approach to massage therapy. A collaboration that acknowledges that you are the expert of your body. We bring expertise in anatomy, the nervous system, methods of relaxation, and knowledge of how pain works to support your body in releasing tension. To learn more, check out our blog article: https://releasemassagewellness.com/
2022/09/22/trauma-informed-massage-therapy/ 

We have a fair pay model that ensures therapists are paid appropriately for thier professional experience, therefore, tipping is not expected. We like to be considered part of your care team along with your mental health therapist, chiropractor, or physical therapy office, in which tipping is also not expected.