Consistency is at the heart of this work. The care I provide — whether CranioSacral Therapy, Mayan Abdominal Therapy, or a therapeutic series — is progressive and cumulative, with each session building on the one before it. 

This policy exists to protect your therapeutic progress, and to honor the limited, focused availability I maintain so every client gets my full presence.

48-Hour Notice Required
Appointments must be canceled or rescheduled at least 48 hours in advance. Cancellations must be made via: online portal / email / text / phone to be considered valid.

Individual Sessions
24–48 hours' notice: 50% of the session fee is charged.
Less than 24 hours' notice, or a no-show: 100% of the session fee is charged.

A valid credit card is required to hold every appointment.

If you find yourself canceling or rescheduling often — even with notice — I ask for a little extra care around booking:
2 changes within a 6-month period will move future bookings to prepayment at the time of scheduling.
3 changes within that same window will move your care to a single-session, as-available basis (no advance booking).
If this pattern continues, we'll pause services together while we sort out whether this is the right season for consistent care.

Series & Package Sessions
Because series sessions are longer, spaced intentionally, and reserved specifically for you, the same 48-hour notice applies.
Each series includes one complimentary reschedule, as long as it's requested with proper notice.

Beyond that, additional reschedules — or any change made with less than 48 hours' notice — will count that session as completed. Missed sessions ("no-shows") are also counted as completed. These sessions are not refunded, credited, or made up.

Sessions are meant to be completed within the timeframe outlined in your series agreement. Unused sessions beyond that window are forfeited and non-transferable (extensions may be considered for medical circumstances, at my discretion).

If reschedules or missed sessions become frequent enough to interrupt the rhythm this work depends on, I'll reach out so we can talk honestly about whether it's the right time to be in a structured series — we may pause, or shift remaining sessions to a single-session, as-available basis.

Why This Matters
My schedule is intentionally small so I can offer focused, present care to every client. When you book, that time is reserved exclusively for you — and when it's canceled last-minute, it can't be offered to someone else who needs it.

Your nervous system also does better with rhythm than with sporadic attendance. Consistency isn't just a courtesy to me; it's part of what makes this work effective for you.

Late Arrivals
If you arrive late, your session will be shortened to protect the next client's appointment time. The full session fee still applies.
Emergencies & Compassionate Exceptions
True emergencies will always be met with compassion and flexibility. Just reach out as soon as you're able.

Refunds
Where a refund applies, non-refundable credit card processing fees will be deducted from the total.

What I'm Asking For
Book with intention. Show up when you commit. Communicate promptly when something changes. That's how we build the container this work needs.

By enrolling in this therapeutic series, the client confirms that they have:

• Read and understood this agreement
• Had the opportunity to ask questions
• Agreed to the payment and cancellation policies
• Authorized automatic payments if using a payment plan
• Understood the nature and scope of this therapeutic work

Thank you for honoring this commitment and supporting the therapeutic process.